This Privacy Policy explains how city88 collects, uses, stores, and protects your personal data when you use our online casino and sportsbook platform. We are committed to handling your information responsibly and in accordance with applicable data protection principles.
city88 applies 256-bit SSL encryption across all pages. Your personal and financial data is protected at the network layer and stored using industry-standard encryption at rest.
city88 collects only the personal data necessary for the specific purposes described in this Policy. We do not collect data speculatively or for purposes unrelated to operating the city88 platform.
city88 does not sell, rent, or trade your personal data to third parties for their marketing purposes. Your information stays within the city88 ecosystem and its disclosed service providers.
This Policy clearly explains what data we collect, why we collect it, how long we retain it, and with whom we may share it. If anything changes materially, we will notify registered Players.
You have rights over your personal data — including access, correction, and in certain circumstances deletion. city88 provides a clear process for exercising these rights, described in Section 8 of this Policy.
city88 handles personal data in a manner consistent with applicable data protection laws and the requirements of the international gaming authority under which we operate.
city88 (referred to as "city88", "we", "us", "our") is the operator of the online casino and sportsbook platform accessible at city88.win. For the purposes of this Privacy Policy, city88 acts as the data controller in respect of the personal data of all registered players and visitors to the Platform.
This Privacy Policy applies to all personal data collected by city88 through the city88 website, mobile browser interface, account registration system, cashier, customer support channels, and any other point of interaction between city88 and a Player or visitor. It should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy.
If you have questions about this Policy or about how city88 processes your personal data, you may contact us at [email protected].
city88 collects personal data through various interactions with the Platform. The categories of data we collect, and the contexts in which we collect them, are set out below.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, MyKad or passport number | Account registration; KYC / age verification process |
| Contact Data | Email address, phone number, residential address | Account registration; support interactions |
| Financial Data | Bank account details, e-wallet identifiers (Touch n Go, Boost, DuitNow), transaction history | Deposit and withdrawal processes |
| Account Data | Username, encrypted password, account preferences, responsible gaming settings | Ongoing account use |
| Gaming Activity Data | Bet history, game history, session durations, win/loss records | Platform use; all wager and game activity |
| Technical Data | IP address, device type, operating system, browser type, cookies | Automatically upon accessing the Platform |
| Communications Data | Support ticket content, chat transcripts, email correspondence | When you contact city88 support |
city88 does not knowingly collect sensitive personal data (such as health, racial, or political information) except where strictly required for responsible gaming compliance purposes (e.g., documentation related to a self-exclusion request).
city88 uses the personal data we collect for the following purposes:
city88 processes your personal data on one or more of the following legal bases:
5.1 city88 does not sell, rent, or exchange personal data with third parties for their own commercial or marketing purposes.
5.2 city88 may share personal data with the following categories of recipient, where necessary for the purposes described in this Policy:
5.3 All third-party service providers engaged by city88 are required to implement appropriate technical and organisational safeguards to protect personal data and to process data only on city88's documented instructions.
6.1 city88 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you access a website.
6.2 The categories of cookies used by city88 include:
6.3 You can manage cookie preferences through your browser settings. Disabling certain categories of cookies may affect the functionality of the city88 Platform. Strictly necessary cookies cannot be deactivated via browser settings without affecting the core operation of your city88 account.
7.1 city88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations.
7.2 The following general retention periods apply:
7.3 Upon expiry of the applicable retention period, city88 will securely delete or anonymise personal data in accordance with its internal data management procedures.
As a data subject, you have the following rights in relation to the personal data held by city88:
You have the right to request a copy of the personal data that city88 holds about you, along with information about how it is being used.
You may request that city88 correct any inaccurate or incomplete personal data held about you. Some corrections can be made directly in your city88 account settings.
In certain circumstances, you may request deletion of your personal data. Note that city88 may be required to retain certain data by law (e.g., AML obligations), which may limit the scope of this right.
You may request that city88 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested.
Where processing is based on your consent or a contract and carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
You may object to processing based on city88's legitimate interests, including direct marketing. Upon receipt of a valid objection to marketing, city88 will cease that processing immediately.
To exercise any of the above rights, please contact city88 at [email protected]. city88 will respond to all verified data subject requests within 30 days. In complex cases, this period may be extended by a further 60 days, in which case you will be notified.
9.1 The city88 Platform is strictly intended for adults aged 21 years and over. city88 does not knowingly collect personal data from individuals under the age of 21.
9.2 If city88 discovers or has reason to believe that personal data has been collected from a person under 21, city88 will take immediate steps to close the relevant Account and delete the personal data concerned, in accordance with its responsible gaming obligations.
9.3 If you are a parent or guardian and believe your child has registered on the city88 Platform, please contact us immediately at [email protected] so that we can take appropriate action without delay.
10.1 city88 implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
10.2 Notwithstanding the above, no internet transmission or electronic storage method is completely secure. While city88 strives to use commercially acceptable means to protect your personal data, city88 cannot guarantee absolute security. Players are encouraged to use strong, unique passwords for their city88 accounts and to report any suspected security breach immediately.
11.1 The city88 Platform may contain references or hyperlinks to third-party websites or services. city88 has no control over the content, privacy practices, or data collection activities of any third-party site, and this Privacy Policy does not apply to those sites.
11.2 city88 is not responsible for the privacy practices of any third-party operator. Players are encouraged to review the privacy policies of any external site they visit independently of city88.
12.1 city88 reserves the right to update or amend this Privacy Policy at any time. The revised Policy will be posted on this page with an updated effective date. Where changes are material, city88 will make reasonable efforts to notify registered Players via email or a prominent notice on the Platform.
12.2 Your continued use of the city88 Platform following notification of any amendments constitutes your acceptance of the updated Privacy Policy. If you do not agree with any change, you should cease using the Platform and request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or city88's handling of your personal data, please contact us:
For general platform Terms, see our Terms & Conditions. For responsible gaming support and self-exclusion, visit our Responsible Gaming page.
city88 is Malaysia's trusted online casino and sportsbook. We handle your data with the same care as your balance — securely, transparently, and responsibly. 21+ only. Play with confidence.
⚠️ Gambling involves financial risk. 21+ only. For responsible gaming tools and resources, visit our Responsible Gaming page.