Please read these Terms and Conditions carefully before registering or using any services provided by city88. By accessing or using the city88 platform, you agree to be bound by the terms set out below.
You must be at least 21 years of age to register and use city88. Age verification is required. Accounts found to belong to under-age persons will be closed immediately and any balance forfeited.
Each individual may hold only one city88 account. Duplicate accounts are a breach of these Terms and will result in permanent account suspension and forfeiture of funds.
city88 provides deposit limits, loss limits, and self-exclusion tools. Players are responsible for using these tools and for managing their own gaming behaviour within their financial means.
Any form of fraud, collusion, bonus abuse, chargebacks, or use of automated software (bots) is strictly prohibited and will result in immediate account termination and fund confiscation.
You are solely responsible for maintaining the confidentiality of your city88 login credentials. city88 will not be liable for any loss resulting from unauthorised access due to your failure to secure your account.
These Terms and Conditions, together with the city88 Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and city88 regarding your use of the platform.
Important: These Terms and Conditions are a legally binding agreement between you ("the Player") and city88 ("the Company", "we", "us"). By creating an account or placing any wager on the city88 platform, you confirm that you have read, understood, and agree to these Terms in their entirety. If you do not agree, you must not use the city88 platform.
In these Terms and Conditions, the following definitions apply unless the context otherwise requires:
2.1 By accessing the city88 Platform, registering an Account, making a deposit, or placing any Wager, you unconditionally agree to be bound by these Terms and Conditions, our Privacy Policy, and our Responsible Gaming Policy, all of which are incorporated into these Terms by reference.
2.2 If you do not agree with any provision of these Terms, you must immediately cease using the city88 Platform and close your Account.
2.3 city88 reserves the right to amend these Terms at any time. Continued use of the Platform following notification of amendments constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.
3.1 Minimum Age: The city88 Platform is strictly restricted to individuals who are 21 years of age or older. By registering, you represent and warrant that you are at least 21 years old.
3.2 city88 reserves the right to request documentary proof of age at any time. Acceptable documents include a valid national identity card (MyKad), passport, or other government-issued identification. Failure to provide satisfactory proof of age upon request may result in Account suspension and withholding of funds pending verification.
3.3 Any Account found to have been opened by a person under the age of 21 will be closed immediately. All deposits made by an underage player will be refunded, and all winnings will be confiscated.
3.4 You confirm that you are accessing city88 from a jurisdiction in which online gaming is permitted for you personally. city88 does not warrant the legality of its services in all jurisdictions, and it is the Player's sole responsibility to determine whether their participation is lawful.
4.1 Each Player may register only one Account on the city88 Platform. Multiple accounts held by the same individual, whether under the same or different details, constitute a material breach of these Terms.
4.2 You agree to provide accurate, complete, and current information during the registration process and to update such information promptly if it changes. city88 may verify the information you provide at any time.
4.3 You are solely responsible for maintaining the confidentiality of your city88 login credentials. You must not share your username, password, or any Account access details with any third party.
4.4 city88 will not be liable for any loss or damage arising from your failure to comply with this section, including loss resulting from unauthorised access to your Account.
4.5 You must notify city88 immediately at [email protected] if you become aware or suspect that your Account has been accessed without authorisation.
5.1 city88 accepts deposits via approved Malaysian payment methods including Touch n Go eWallet, Boost, DuitNow, FPX, Maybank2u, CIMB Clicks, and Public Bank. Accepted methods may change without prior notice.
5.2 All Account transactions are processed in Malaysian Ringgit (MYR). Minimum deposit and withdrawal amounts are as displayed on the city88 cashier page, which may be updated from time to time.
5.3 Withdrawals will be processed to the same payment method used for the original deposit where operationally possible. city88 reserves the right to request identity verification (KYC) documentation before processing any withdrawal.
5.4 city88 processes withdrawal requests within the timeframes stated on the Platform. Processing times may vary depending on the payment method selected and any verification requirements applicable to the Player's account.
5.5 city88 reserves the right to withhold or delay any withdrawal where there is a reasonable suspicion of fraudulent activity, bonus abuse, or breach of these Terms, pending investigation.
5.6 Players are responsible for any fees charged by their own financial institution or payment provider in connection with deposits or withdrawals. city88 will disclose any Platform-side fees in the cashier section.
6.1 city88 may from time to time offer bonuses, free spins, cashback, or other promotional incentives to Players. All such offers are subject to specific terms and conditions stated at the time of the promotion, which are incorporated into these Terms by reference.
6.2 Bonus Funds are subject to wagering requirements unless otherwise stated. Bonus Funds and any winnings derived from Bonus Funds cannot be withdrawn until the applicable wagering requirement has been met in full.
6.3 city88 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Any decision by city88 regarding the eligibility of a Player for a bonus or promotion shall be final.
6.4 Players who are found to have opened multiple Accounts to exploit bonuses, or who engage in any form of bonus abuse (including but not limited to: low-risk wagering strategies designed to clear bonuses without genuine gameplay intent), will have their Bonus Funds forfeited and their Accounts may be suspended.
6.5 city88 reserves the right to reclaim any Bonus Funds or winnings derived therefrom if it is determined, at city88's sole discretion, that a bonus was claimed in breach of these Terms.
7.1 All games available on the city88 Platform — including but not limited to live casino games, slots, Sic Bo, and sportsbook markets — are governed by the specific rules of each respective game, which are available within the game interface or the city88 help section.
7.2 city88's decision in respect of any disputed game outcome, bet settlement, or technical malfunction shall be final and binding, subject to city88's formal dispute resolution procedure.
7.3 In the event of a technical malfunction that affects a game round (including disconnections, software errors, or server failures), city88 reserves the right to void affected bets and refund stakes. city88 is not liable for any losses arising from technical failures beyond its reasonable control.
7.4 city88 offers both real-money and, where available, demo/free-play modes. All real-money wagering activity is subject to the full terms set out herein. Demo play is provided for entertainment and familiarisation purposes only.
8.1 The following conduct is strictly prohibited on the city88 Platform and may result in immediate Account suspension, permanent ban, and forfeiture of funds:
8.2 city88 cooperates with financial institutions and regulatory authorities to identify and report suspicious activity. Players are reminded that applicable anti-money laundering (AML) obligations apply to all transactions on the Platform.
9.1 city88 is committed to promoting responsible gaming and minimising the potential for gambling-related harm. We provide the following responsible gaming tools to all Players, accessible from Account settings after login:
9.2 All city88 games and betting services are strictly for players aged 21 and above. city88 will not reinstate a self-excluded Account for a minimum of 12 months from the date of exclusion, regardless of Player request.
9.3 If you believe you may have a gambling problem, city88 strongly encourages you to make use of the self-exclusion tool, visit our Responsible Gaming page, and seek assistance from relevant support organisations. Gambling should be treated as entertainment, not as a source of income.
10.1 All content on the city88 Platform, including but not limited to software, games, graphics, logos, trademarks, text, and audio-visual materials, is the proprietary intellectual property of city88 or its licensed content providers and is protected by applicable intellectual property laws.
10.2 Players are granted a limited, non-exclusive, non-transferable licence to access and use the city88 Platform for personal, non-commercial entertainment purposes only. No rights to reproduce, distribute, modify, or commercially exploit any city88 content are granted to any Player.
11.1 To the fullest extent permitted by applicable law, city88 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the city88 Platform.
11.2 city88 does not warrant that the Platform will be continuously available, error-free, or free of viruses or other harmful components. Scheduled maintenance, unforeseen technical failures, or circumstances beyond city88's reasonable control may result in temporary unavailability.
11.3 city88's total aggregate liability to any Player in respect of any claim arising out of or in connection with these Terms shall not exceed the total amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.
11.4 Nothing in these Terms limits city88's liability for death or personal injury caused by its negligence, fraud, or any other matter for which liability cannot be excluded under applicable law.
12.1 city88 collects and processes personal data in accordance with our Privacy Policy, which forms part of these Terms and Conditions. By using the city88 Platform, you consent to the collection, use, and processing of your personal data as described in that Policy.
12.2 city88 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, or loss, including 256-bit SSL encryption across all Platform pages.
12.3 city88 may be required to disclose personal data to regulatory authorities, financial institutions, or law enforcement agencies in the discharge of its legal and compliance obligations.
13.1 city88 reserves the right to amend, update, or replace these Terms and Conditions at any time without prior notice to Players. The most current version of the Terms will be posted on this page with the effective date stated in the header.
13.2 It is the Player's responsibility to review these Terms periodically. Your continued use of the city88 Platform following any amendment constitutes your unconditional acceptance of the revised Terms.
14.1 city88 reserves the right to suspend or permanently terminate any Player Account, without prior notice, if city88 has reasonable grounds to believe that the Player has breached these Terms, engaged in fraudulent activity, or acted in a manner that is harmful to other Players or to city88.
14.2 In the event of Account termination for cause, city88 reserves the right to confiscate any Balance held in the Account, including deposited funds and winnings, where such funds are reasonably believed to be derived from or associated with prohibited conduct.
14.3 Players may close their Account at any time by contacting city88 support at [email protected]. Upon voluntary closure, any remaining Balance (after deduction of any applicable bonus funds subject to uncompleted wagering requirements) will be returned to the Player via their registered payment method, subject to identity verification.
15.1 These Terms and Conditions shall be governed by and construed in accordance with applicable international gaming laws and the regulations of the relevant gaming authority under which city88 operates.
15.2 In the event of a dispute between a Player and city88, the Player should first contact city88 support at [email protected] to seek resolution through city88's internal complaints procedure.
15.3 city88 will endeavour to respond to all formal complaints within 10 business days of receipt. If a resolution cannot be reached through the internal process, the dispute may be referred to the relevant independent dispute resolution body as designated by city88's gaming authority.
15.4 Nothing in this section prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.
16.1 If you have any questions regarding these Terms and Conditions, or wish to raise a complaint or concern, please contact the city88 support team:
16.2 For responsible gaming assistance or to utilise self-exclusion tools, please visit our Responsible Gaming page.
16.3 For our data protection and privacy practices, please refer to our Privacy Policy.
city88 is Malaysia's trusted online casino and sportsbook — built for Malaysian players with MYR accounts, instant e-wallet payments, 500+ games, and 24/7 live support. 21+ only. Play responsibly.
⚠️ Gambling involves financial risk. Please read our Responsible Gaming page before playing. city88 is strictly for players aged 21 and above.