At city88, we believe online gaming should be fun, not stressful. Our responsible gaming framework gives every Malaysian player the tools to stay in control — and the support to step back when they need to.
city88 takes responsible gaming seriously — not just because it's the right thing to do, but because it's the foundation of a trustworthy platform. We want Malaysian players to enjoy everything city88 has to offer: the live football betting before a Malaysia Super League match, a few rounds of Sic Bo after work, or spinning slots on a lazy Sunday afternoon in Petaling Jaya. The key word is enjoy. The moment gaming stops being enjoyable and starts causing harm — financially, emotionally, or socially — it's time to take action.
That's why city88 has built responsible gaming tools directly into the platform, not as a hidden menu option but as a visible, accessible part of every account. We believe in prevention, not just cure. Every city88 account has access to deposit limits, loss limits, session time reminders, cooling-off periods, and a permanent self-exclusion tool — and all of these are available immediately from your account settings without needing to go through support.
Responsible gaming at city88 also means maintaining absolute clarity about who can play. Our platform is strictly for individuals aged 21 and above. No exceptions. Age verification is part of the registration process, and we may request additional documentation at any time. Any account found to belong to a person under 21 is closed immediately, and all winnings associated with that account are forfeited. We don't take shortcuts here.
We also recognise that responsible gaming is a shared responsibility. city88 can provide tools and information, but only you can decide how you engage with gaming. The self-awareness to set honest limits, the discipline to stick to them, and the willingness to ask for help when needed — these things start with you. city88's job is to make all of that as easy and friction-free as possible.
All tools are available in your city88 account settings. No support request needed to activate them.
Set a daily, weekly, or monthly cap on how much you can deposit into your city88 account. Once the limit is reached, no further deposits are accepted until the period resets. Reducing a limit takes effect immediately; increasing one requires a 24-hour cooling period.
Define the maximum amount you are prepared to lose within a set timeframe. When your cumulative losses reach the threshold you've set, your city88 account is temporarily restricted from further wagering until the period resets.
city88 sends automated alerts when you've been actively gaming for a duration you specify — for example, 30 minutes or one hour. These aren't pop-ups that interrupt gameplay; they're gentle reminders to pause, reassess, and decide consciously whether to continue.
Take a break without committing to a full self-exclusion. A cooling-off period suspends your city88 account for a fixed period you choose — minimum 24 hours, up to 90 days. During this time, deposits and wagering are disabled. The period cannot be shortened once activated.
Self-exclusion permanently or indefinitely suspends your city88 account. Once activated, city88 will not reinstate your account for a minimum of 12 months, regardless of any request. During the exclusion period, you will also be removed from marketing lists. This is the strongest tool available and is irreversible for the minimum period.
city88's reality check feature displays your session duration, net win/loss position, and total wagers placed during the current session at intervals you set. Seeing the numbers clearly, without the emotional blur of gameplay momentum, helps you make better decisions about whether to continue.
| Control | What It Does | How to Activate | Reversible? |
|---|---|---|---|
| Deposit Limit | Caps deposits to a daily / weekly / monthly amount in MYR | Account Settings > Responsible Gaming | Yes — increases take 24 hrs to apply |
| Loss Limit | Stops wagering once net losses reach a set threshold | Account Settings > Responsible Gaming | Yes — increases take 24 hrs to apply |
| Session Alert | Sends a notification after a set duration of active play | Account Settings > Responsible Gaming | Yes — adjustable at any time |
| Cooling-Off | Suspends account for 24 hrs to 90 days | Account Settings > Responsible Gaming | No — cannot be shortened once active |
| Self-Exclusion | Permanently / indefinitely closes account access | Account Settings > Self-Exclusion, or contact support | No — minimum 12 months, no exceptions |
| Reality Check | Shows session stats (duration, net P&L) at set intervals | Account Settings > Responsible Gaming | Yes — adjustable at any time |
Ask yourself the questions below honestly. If you answer "yes" to three or more, it may be time to use a responsible gaming tool — or to speak to someone about support.
Question 1Have you ever spent more money on gambling than you intended to — or more than you could comfortably afford?
Question 2Do you find yourself thinking about gambling when you're at work, having a meal, or doing other activities?
Question 3Have you ever tried to "chase" losses — continuing to bet in an attempt to win back money you've lost?
Question 4Has your gambling caused arguments, stress, or concerns with family, friends, or a partner?
Question 5Have you ever borrowed money, or considered borrowing, specifically to fund gambling?
Question 6Have you ever felt like you cannot stop gambling, even when you want to?
If three or more answers are "yes", city88 strongly encourages you to activate a cooling-off period or self-exclusion. You can contact our support team at [email protected] for immediate assistance.
These are the commitments city88 makes to every Malaysian player as part of its responsible gaming framework.
Any player who activates self-exclusion on city88 is immediately removed from all marketing lists. You will receive no promotional emails, SMS, or push notifications during or after the exclusion period.
No city88 self-exclusion will be reversed in less than 12 months, regardless of the player's request. This is non-negotiable and protects players from impulse decisions during difficult moments.
All accounts are subject to age verification. Underage accounts are closed immediately and all associated winnings are forfeited. city88 does not accept or tolerate underage gambling in any form.
If you contact city88 for help with a gambling problem, our support team prioritises your message above all other enquiries. You'll hear back within 2 hours, 24/7.
Responsible gaming settings are never buried. They are a top-level section in every city88 account — accessible in two taps from any page after login.
Responsible gaming isn't about not playing — it's about playing smartly. Here are practical habits that keep city88 a healthy part of your life.
Decide your session budget before you log in to city88 — and set it as a loss limit in your account. Once it's gone, that's it for the session. No exceptions.
Set a session time alert in your city88 account. When the alert fires, take a real break — step away from the screen, get a glass of water, and make a deliberate choice about whether to continue.
Chasing losses is one of the clearest signs that gambling has stopped being entertainment. If you've hit your loss limit on city88, close the session and come back another day — or not at all.
Gambling when you're upset, anxious, or trying to escape a problem is a recipe for poor decisions. Give yourself a reality check before logging into city88 when you're not in a calm headspace.
All deposits into city88 should come from money you can genuinely afford to lose — not rent, not savings, not borrowed funds. Gambling with money you need is not entertainment; it's a financial risk.
If people close to you have expressed concern about your gambling, take that seriously. It often takes an outside perspective to see a pattern that feels normal from the inside. city88 support is also available 24/7.
If you or someone you know is struggling with gambling, please reach out. city88's support team is available 24/7, and responsible gaming help is prioritised above all other enquiries.
Our support team is trained to assist players who are concerned about their gambling. Contact us at any time:
Available 24/7. Responsible gaming requests are given priority response within 2 hours. You can also activate self-exclusion directly from your account settings without needing to contact support.
city88 aligns its responsible gaming practices with internationally recognised standards set by gaming regulatory authorities. These standards cover age verification, self-exclusion mechanisms, player protection tools, and advertising guidelines.
city88 implements responsible gaming protocols consistent with the requirements of the international gaming authority under which we operate, ensuring our player protection measures meet globally accepted benchmarks.
city88 is built for Malaysian players who want a safe, fair, and controlled gaming experience. Set your limits, use the tools, enjoy the games — and know that support is always available when you need it. 21+ only.
⚠️ Gambling involves financial risk and may be habit-forming. Play within your means. For full terms, visit our Terms & Conditions page.